Embedded Conceptors rigorously tests all of its products to ensure optimum quality and reliability. We offer one-year standard warranty from the date of the invoice. In the unlikely event that your product is defective or develops a fault within the Warranty Period then Embedded Conceptors will endeavor to do its utmost in expediting the repair process.
For any failure Our technical engineer will try to resolve the problem remotely.
If a technical engineer fails to resolve the issue, then we will ask to send the product for the repair.
It is essential to backup settings, software, and data in any storage devices before sending the goods back to us. We wouldn’t be able to provide a backup service or be liable for any loss or corruption of data.
All goods returned to us should be packed in their original packaging. If not original package, then ensure that it is suitably packaged in strong protected packaging.
Embedded Conceptors will further send the goods to their overseas factories for the repair.
The client has to bear the export shipping charges & import Tax.
Once repaired Embedded Conceptors will bear the import shipping charges & export Tax.
The export shipping charges & import Tax details will be invoiced by Embedded Conceptors to the client. Upon the clearance of the payment the material will be dispatched to the client.
If the described problem cannot be duplicated by our engineer, we will conduct a standard testing procedure on the item whereby, if it passes the procedure without issues, we will declare the item to be a NPF (No Problem Found) return. The client will be charged an inspection fee up to INR 3500 per item, apart from the shipping charges from our overseas service facility.
Any repair requested for a product for which the warranty period has expired or has been invalidated (see Exclusions clause below) is considered a non-warranty repair. All non-warranty repairs are chargeable for repair, inspection fee, labor, components charge and shipping (costs of transportation and insurance for both ways).
Under certain circumstances, products which have failed due to misuse, neglect, accident, improper installation or unauthorized repair will have their warranty voided and as such can only be considered for out of warranty repair for which the customer shall be billed for the repair and shipping charges.
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